WE OFFER A VARIETY OF SERVICES TO SUITE EVERY NEED AT EVERY STAGE

Platform Assessment: Our experienced consultants will assess the systems and processes for performance, capacity, and security. The report produces provides the  the comparison between the existing systems and expected responses along side measures that can be taken to remedy the faults and recommendations to make the platform more reliant.

Tool / Technology comparison and selection: Our consultants conduct workshops with the stakeholders to identify and prioritize the requirements and produce a comparison matrix that makes tool selection easier. The pros and cons of the report can be used as a guideline for future implementations.

Short / Long term blueprint: We conduct workshops with stakeholders from various departments to define the roadmap to better align the IT systems with long term business requirements.

Data / Information Governance: Our consultants work with the Business Analysts / Data Stewarts to study the data and classify them into confidential, personal information, restricted, or need based sets. This in turn helps to define the Data Governance to make the data safe and also help with compliance like GDPR, HIPAA, etc.

Return on Investment & Total Cost of Ownership: We work with the client IT team and business users to calculate the TCO and ROI for any application / system. Whether you are considering chargebacks for services or are evaluating other options we help you decide by providing empirical data.

Our consultants come with years of industry experience and can help with current trends in IT and industry.

We design the systems so that they seamlessly connect to other systems. Our design guidelines include:

Availability

Reliability

Scalability

Robustness

Security

Accessibility

Service Oriented Architecture

Error Reporting and Notification

Fail Over / High Availability

Future-proof

Designing of the systems is done by experienced Solutions Architects following best practices.

Planning: As per the architecture our project managers and technical leaders develop the execution plan taking into consideration the expected delivery date. The project is broken down into smaller chunks and scheduled on dependencies. The project is executed either in Agile or Waterfall methodology.

Kick-off Meeting: This meeting is held before the execution begins. All the stakeholders and the delivery team are introduced including their role and involvement with the project. The Project Manager formally goes thru the project, project plan, and timelines. The Project Manages also goes thru the scope of the project and milestones to set the expectations.

Communications: The core project team start each day with a daily stand-up meeting (client stakeholders are welcome) during which the task status are reported to the project manager. Any road blocks, issues, or dependencies are reported and assigned for remedy. A weekly meeting is help to go over the overall progress and table any concerns / feedbacks. Notes from these meetings are circulated to all stakeholders for their inputs.

Methodology: All development is done using the best practice such as creating reusable code and naming conventions.

Progress / Issue Tracking: All bugs, defects, and issues are categorized and assigned and tracked by the Project Manager. The Project Manager also keeps track of the progress of the project and handles any slippage.

Documentation: During the entire process of development the team maintains proper documentation, including system diagrams, business requirement documents, technical design documents that are handed over during the hand over sessions. The team also prepares user manuals, and troubleshooting guides.

Data is the most important element in any IT system. Our expertise in data management has helped our clients become confident of the information they receive. Whether the data is in application data bases, data marts, or data warehouses, our data analysts make sense of the data to cleanse, standardize, integrate, and check for quality.

According to user demands the data is made available for deep dive analytics. Granular and multilevel security is implemented at each stage to conform to the data governance policy. The data can be encrypted, masked, or hashed (one way transformation) while in transit or in rest.

The data lifecycle is defined from frequently use (hot) data to not frequently used (warm) data to rarely used (cold) data. Our experts help define the data storage strategy with the client team to optimize for costs and compliance. Data is traceable from its creation to archival to deletion.

Our data strategies help clients reduce the overall cost of data storage using multi tiered storage approach while at the same time providing access to the desired data to the users.

What good is a system that the users can not rely on? Studies show that a system slow in response hinders user adaption. Any downtime can can lead to loss of credibility not to mention loss of business and revenue.

Our consultants create test plans that are conducted at every stage of the implementation:

Data Testing / QA: The data is compared after every transformation, movement, or change. Testing plans are executed and the reports are stored and any exceptions are notified. A root cause analysis is conducted to remedy the issue.

Unit Testing: The developers test their product and document. This helps in isolating the cause.

System Testing: The systems are tested on various metrics whenever any change is made. All changes are documented with a roll back plan.

User Acceptance Testing: The end users are provided access to test for various parameters. All responses are documented and resolved.

System Acceptance Testing: After the system is ready the end users or the client IT team run predefined test cases to ensure that all system requirements are met.

Penetration & Vulnerability Testing: Our consultants work with accredited / certified vendors to perform PT / VT tests to ensure the systems are not prone to hacks and follow the industry standards.

Load / Capacity Testing: Our consultants run tests to ensure that the system is capable of handling the required number of active users within set parameters.

The test cases are planned depending on the system and application and are well documented and reports are submitted for final acceptance.

While designing and building a system is no small feat maintaining a business-crucial application is very demanding. The systems need constant monitoring, housekeeping, and performance tuning.

Adding to that: software patches and upgrades, operating system configurations, network operations, migrations of new features and enhancements, audits & compliance, periodic scanning, and running tests for security, capacity, and responsiveness of the platform makes this a daunting task that requires proper planning and expertise. Meeting the demands from the system, expectations from the users while keeping the system up and running at its best requires team management from both client and the vendor side.

Our Managed Services experts keep track of the entire system, conduct root cause analysis, and plan for any downtime. Our team works with the OEM vendors in to remediate the issues when needed.

Requests, tickets, incidents, and issues are handled methodically using tracking systems like JIRA helpdesk.

We can tailor the support services depending on the criticality of the system and the defined Service Level Agreements, be it 24×7 or 9×5. The team prepares weekly and monthly support reports with key metrics like number of incidents, response time, turn around time, planned downtime, unplanned downtime, and overall system availability.

The support team works in tandem with the IT team to minimize the risks and maximize the availability of the systems. 

To build a reliable business system, it needs to run on suitable hardware and networks.

Whether the systems are running on physical machines, virtual machines, on-premise, co-owned facilities, or in cloud; they need proper planning, architecture and attributes not just to support the requirements at time but should also be future proof for their lifecycle.

System Architecture: The system architecture is designed with reference to best practices, recommendations from OEM, business expectations, able to integrate with other systems, and to be able to accommodate future growth.

Best Practices: Our architects design the systems with System Oriented Architecture, which ensures that the components are loosely coupled and well defined. This helps in replacing parts of the system (hardware or software).

Scalability: The components are chosen with scaling-up in mind, when needed the processors, RAM, and storage can be increased. Wherever possible the systems can be scaled-out (more nodes can be added to share the load).

Back-Ups, Disaster Recovery, and Business Continuity: The systems are designed to be backed up periodically and arrangements are made to bring them online in case of failure or when in need of rollbacks. The systems can be mirrored on to the cloud to take the place when the primary service goes down.

Virtualization: Virtualization brings a lot of great features like quick provisioning of systems, changes in system configuration, and manage the access at the micro-level. Our consultants are trained and certified in technologies like VMWare that can add extra safety to the systems using fail-over and high availability features.

Manageability: The systems are configured to log events that can be used to find root causes, can report if a server is running more load than designed for or if attention is needed for some issue about to occur.

Our system architects can help you implement the right architecture using a combination of on-premise, private cloud, hybrid cloud, or all cloud solution.

Over time parts of the the systems become obsolete or simply are not able to keep up with the demands from the users.

OEMs release new versions of operating systems and softwares, The hardware needs to be upgraded, or the business might decide to move to a new technology or platform.

To accomplish this we have developed a step by step plan to migrate the systems and services with minimal time and impact to the business continuity.

Software / Database upgrades are performed after through compatibility check, hardware checks, and undergo pre and post migrations testing of both system and data. All the steps are documented and only once the new system is ready we replace the old system.

Migration to a new platform: Often the business needs demand a change in architecture either by moving to a new technology or by inserting a new technology (like in-memory processing) to the data flow. Our standardized practices makes sure that the system compliment the service they offer with the expected outcome.

The final migrations and cutoff are done during non-office hours with roll back plans. The users are notified of the downtime in advance.

Business Intelligence and Reporting is the interface between the data consumers and the rest of the system.

Pre-defined Reports: All business users are accustomed to viewing some repots and KPIs regularly. We prepare these reports with object and row level security built in, so users have the right information when they need it for decision making.

Self-service reports: Every user and business have their own expectation of what self service is. Most of the users want to use pre-defined metrics and filters to generate their reports, convert them to charts and share, while some users like access to raw data to do data discovery, data mining, and advanced analytics. Whatever the expectation we work with the business users to define the reporting structure.

Customized Reports: Users may want to group their most used reports into their login page, or into a paginated report with custom formatting, branding, and for print purposes.

Alerts and Notifications: We help define exception reports (like low inventory) to be sent to the concerned users as soon as the event occurs.

Security and User Management: Our consultants integrate the access to the BI system with organizational identity management, that streamlines the management of users and their privileges. Users belong to groups with pre-defined permissions and access.

Visualizing data helps users to visually analyze data. Exceptions, comparisons, quantum are a few qualifications that makes the data more interpretable than rows. They make finding relationships between different attributes possible.

A good data visualization along with a proper workflow makes drilling through the data layers easier.

Data layered on maps is more and more used for customer analysis and planning of future business be it a store or an ATM machine. It helps insurance companies and crisis management agencies to target the damage with most efficiency.

Asset Management and logistics has become more efficient with data visualizations.

Data layered on schematic diagrams makes plant maintenance easier.

Our consultants work with business users to find the best data representation for the requirements. We utilize out of the box visualizations as well as publicly available visualizations or create our own that creates the most efficient visualizations.

Cloud Computing has changed the way OEM operate, instead of putting up huge capital costs up front they can now lease the computation power they need. This has helped create 100s of thousands of new products being launched.

The power of cloud computing has not gone un-noticed by the enterprise sector that want to leverage the benefits of cloud computing, move away from owning and managing the infrastructure.

Our certified cloud experts can help move business critical applications to the cloud, utilize elastic computing, multiple zone deployment, and design high availability systems. The model also enables the users and IT to try new architectures, products, and solutions without the need of complex approval processes.

Whether the project is “lift and shift” or virtualizing legacy systems, the cloud has enabled unprecedented growth in innovation.

Newer products utilizing the power are released in market that compete head on with traditional players at a much lower cost.

Mobile is no longer an alternative or extension to the browser. It has become its own medium. Users expect same functionality with an mobile app as they would with a computer browser.

But due to the screen size the UI/UX for the mobile apps has to be adapted. Users need to be able to perform their tasks on the go.

User and device provisioning are the greatest challenges. Securing a device from being hacked is an utmost concern.

We work with mobile device security OEMs like MobileIron and AirWatch to integrate sufficient security into our apps and devices.

Tools & Technologies

Starting with the right combination of tools and technologies insure the requirements are met for short and long term goals while laying the foundation for future projects.

People & Processes

Deploying experienced and certified resources following best practices and proven processes ensures timely delivery and success.

Results & Victories

Systems delivered in time, as per requirements, and in budget enhance user adoption, reliability, and trust in both the IT team and IT-Business alignment.

The Right Tools For The Right Solution. Every Time.

We’re Here To Help Your Business Blast Off!

Through Creative Ideas, Innovation & Sheer Determination

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